FAQ

After submitting the order, you will receive a confirmation email listing the products you selected.

At the moment you can’t add more products after the order is completed. If you want to order more products, you can place a new order.

If the merchandise you ordered is not available or your credit and identity check has a negative result, this may result in cancellation or non-acceptance of your order. For more information, please email us at kontakt@sapeur-streetwear.com.

You can find the size of the model in every product description in our store. If you are not sure, you can always contact us via e-mail kontakt@sapeur-streetwear.com. We will get back to you as soon as possible with the correct size.

We deliver free of charge to all EU countries.

We also offer worldwide shipping. The delivery & shipping cost may vary between different countries. For more information, please contact us.

Marktstraße 37, 6850 Dornbirn, Austria
Phone: +43 676 7966631
Mail: kontakt@sapeur-streetwear.com

Return the package to us freight collect. Sending a package “freight collect” means that the sender does not pay postage and the recipient must pay the transport costs

You have the right to cancel the contract within 14 days without giving any reason. The cancellation period ends after 14 days from the day on which you or a third party specified by you other than the carrier acquire physical possession of the last goods. You are only liable for depreciation of the goods resulting from handling that is not necessary to determine the nature, characteristics and functioning of the goods.

Once we have processed your return and the refund has been issued, you will receive an email confirmation from us. We will refund the full purchase amount to the payment method you used to place your original order. The standard processing time is up to 10 business days.

Yes, if you want to cancel your order, please send an email to: kontakt@sapeur-streetwear.com. If you have already paid for your order, you can cancel it only if the order has not been processed by our warehouse.

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